Privacy policy

Privacy Policy – Margarita_thelabel

Margarita_thelabel operates this store and website, including all related information, content, features, tools, products and services (the “Services”) to provide you, the customer, with a curated online shopping experience. Margarita_thelabel is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies, relates to, or can reasonably be linked to you. This does not include anonymised or de-identified information.

Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact details: name, billing address, shipping address, email address, phone number

  • Payment information: payment method details, transaction data and payment confirmation (processed securely by Shopify and payment providers; we do not store full card details)

  • Account information: username, password, preferences and settings (if applicable)

  • Transaction information: products viewed, added to cart, purchased, returned or exchanged

  • Communications: information you provide when contacting us for customer support

  • Device information: IP address, browser type, device identifiers

  • Usage information: how you interact with and navigate the Services

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you place an order, contact us, or otherwise provide information

  • Automatically through your use of the Services, including via cookies and similar technologies

  • From service providers such as Shopify, payment processors, shipping partners and analytics providers

How We Use Your Personal Information

We use your personal information to:

Provide and Improve the Services

  • Process orders and payments

  • Fulfil and ship purchases

  • Manage customer accounts and preferences

  • Provide customer support

  • Improve website functionality and user experience

Marketing and Communications

  • Send order updates and service-related messages

  • Send marketing communications if you have opted in

  • Display relevant product recommendations and advertisements

Security and Fraud Prevention

  • Detect, prevent and investigate fraudulent or unauthorised activity

  • Protect the security and integrity of our Services

Legal Compliance

  • Comply with applicable laws and regulations

  • Respond to lawful requests from authorities

  • Enforce our Terms of Service and policies

How We Share Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify and service providers who help operate our business (payment processing, shipping, analytics, customer support)

  • With marketing and advertising partners, where permitted by law

  • When required by law or to protect our legal rights

  • In connection with a business transaction, such as a merger or restructuring

All third parties process your information in accordance with their own privacy policies.

Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information to provide and improve its services. Your information may be transferred and processed outside of Australia.

To learn more about how Shopify uses your personal information, please visit the Shopify Consumer Privacy Policy:
https://privacy.shopify.com/en

You may also manage certain privacy rights through the Shopify Privacy Portal.

Third-Party Links

Our Services may include links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before providing any personal information.

Children’s Privacy

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us so we can delete it.

Data Security & Retention

We take reasonable measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have rights to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Request a copy of your data (data portability)

  • Opt out of marketing communications

You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request.

International Transfers

Your personal information may be stored and processed outside Australia. Where required, we rely on recognised legal mechanisms to ensure appropriate data protection.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: founder.margarita@gmail.com
Address:
50 Bangalow Road
Byron Bay, NSW 2481
Australia